As a Till & Customer Service Volunteer at our Talbot Green shop, you will assist our shop managers by serving and greeting customers and keeping the shop organised. Talbot Green is one our oldest shops and has built a loyal donor and customer base. The shop has consistently beautifully merchandised windows which are always the talk of the village. Manager Jeff leads a dedicated and long-standing volunteer team who make sure the shop is welcoming and well presented for our customers. The shop is open 9am-4:45pm Monday-Saturday and we appreciate any time you can spare. Our shops generate funds that directly support the whole family, from therapeutic services for children, to emotional and practical care for families, to sibling support activities & experiences. Click here to fill in an application form or continue reading about this role below. Considerations: Age requirement: 18+ Location: 2 Ely Valley Road, Talbot Green CF72 8AP Commitment: Ideally, we would be looking for your support for at least 2 hours a week. As a volunteer, you could be involved in various activities, depending on your preferences, skills and experience, these include: • Providing a warm and friendly welcome to all customers entering the shop; • Delivering excellent customer service to ensure a pleasant shopping experience; • Handling cash transactions and operating the till with accuracy; • Encouraging customers to sign up for Gift Aid, which increases the value of their donations; • Selling and processing our raffle/lottery tickets; • Acting as an ambassador for Tŷ Hafan, promoting our Big Ambition within your local community. At Tŷ Hafan our people values are working together, demonstrating compassion, providing excellent service and taking ownership. We ask that all colleagues and volunteers of Tŷ Hafan behave with high levels of integrity and to represent our values as a core part of their role. Here's what you can expect from our training: • Learn about our Big Ambition, our vision and values and how to talk about them; • A comprehensive training and induction tailored to volunteering in our shops; • Learn how to assist customers and answer queries; • Learn how charity shops operate and gain valuable retail knowledge. The benefits of becoming a Till & Customer Service Volunteer: • Gain valuable work experience in a retail environment; • Develop your customer service, teamwork and organisational skills; • Support a good cause and help your local community; • Meet new people and make new friends; • Most importantly - have fun, enjoy yourself and feel good about helping others! This role is purely voluntary and this arrangement is not meant to be a legally binding one or an employment contract.
